Q: I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1 - 3 business days of processing time for your order to ship out.
U.S orders will be shipped via USPS, FedEx or DHL and International Orders will be shipped depending on the fulfillment center the product is from.
- Domestic Expedited Shipping transit times: 1 - 2 days
- Domestic Standard Shipping transit times: 3 - 5 days Except: (Alaska, Hawaii 4 - 8 days) and (AP, AA, AE 14 - 28 days)
- Average transit times to the United States: 5 - 20 Business days
- Average transit times to International: 17 - 45 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Q: WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
Q: CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order withing 2 hours after creating it for the cancellation to be applied. If the item has already shipped, there is nothing we can do until you receive the item. We will then create a return label for your to send it back to us. We may need to charge you for the shipping though. Please email firstname.lastname@example.org as soon as you decided to cancel your order so we can try our best to help.
Q: I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 2 hours after you had placed your order.
Q: MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
Q: It Says My Address Is Not Found
A: We ship using the United States Post Office. If you have a PO box and do not get mail at your physical address, you should use the PO box. The verification can be tricky on specific abbreviations as well. USPS.com "find zip code" can help you find your specific abbreviations and how USPS will verify your address.
Q: You Made A Mistake On My Order.
A: We are very sorry. It doesn't happen often, but nobody's perfect. Email us at firstname.lastname@example.org and we'll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) call you to correct it.
Q: I ordered 2+ items, but only received one... where's my order?
We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once they are on the way :)
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)